What changed
Time to bail on AWS Developer and Business Support plans? Act. You can stay. AWS ends these plans on January 1, 2027. Opt in to Business Support+ or drop to Basic Support.
On our scale this is Act: change a setting or plan before the date. You can stay.
AWS ends three support plans on January 1, 2027: Developer, Business and Enterprise On-Ramp. Developer and Business accounts are not moved for you. Pick Business Support+ or drop to Basic.
Here are the facts we checked:
- Plans end: January 1, 2027 (Amazon Web Services)
- Plans that end: Developer Support, Business Support and Enterprise On-Ramp (Amazon Web Services)
- Still offered in: The AWS GovCloud (US) Region (Amazon Web Services)
- Business Support accounts: Not moved to Business Support+ automatically (Amazon Web Services)
- Developer Support accounts: Must opt in to Business Support+ or accept a downgrade to Basic Support (Amazon Web Services)
- Enterprise On-Ramp: Upgraded to Enterprise Support during 2026; email a month before (Amazon Web Services)
- Business Support+ price: Greater of $29/month per account or 9% of AWS charges up to $10K, 7% from $10K to $80K, 5% to $250K, 3% above (Amazon Web Services)
- Business Support+ critical cases: 30-minute response (1 hour on Business Support) (Amazon Web Services)
- Enterprise Support minimum: $5,000 per month (was $15,000) (Amazon Web Services)
- Closed to new subscriptions: December 2, 2025 (Amazon Web Services)
- Announced: December 2, 2025 (Amazon Web Services)
- Developer and Business Support accounts: Must choose Business Support+ or Basic before January 1, 2027 (Amazon Web Services)
You can stay on AWS Support. You have to change a setting or plan before the date.
Leaving is a choice here, not a must.
Amazon Web Services is the main source for this page. AWS Support has not said more than what is listed here. If a fact is not on this page, we do not know it yet.
Who is affected
Developer and Business Support accounts: Must choose Business Support+ or Basic before January 1, 2027.
The date to remember is January 1, 2027. Make the change before then.
What to do before January 1
- Check your support plan. Open the AWS Support Center in each account and note the plan.
- Work out the new price. Business Support+ is the greater of $29/month or a share of your AWS charges. Check it against last month.
- Opt in or drop to Basic. Pick Business Support+ before January 1, 2027, or let the account move to Basic Support.
A few tips:
- Make the change yourself before the date. Do not wait for the last reminder email.
- Write down your current plan or settings first, so you can compare after the change.
- After the change, open your settings again and check that it worked.
How to tell your users
If the change affects your members or team, send one short email. Say what changes for them and when. Put the most important line first.
If there is a date, send a short reminder a few days before it. Keep a copy of the list you sent it to.
Options people mention
Listed for convenience. Not ranked. Not paid. These names come up in threads and reviews; that does not show where people moved.
Before you pay, check the price page of each tool yourself. Prices change, and we only list what our sources say.
Questions people ask
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Sources