Playbook: Opsgenie shuts down April 5, 2027, and unmoved data is deleted

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Answer the question first. Link only if it helps. Always keep the disclosure line. Never post the same text twice.

Helpful first

Sorry you have to deal with this. Opsgenie closes on April 5, 2027. Save what you can first:

1. Save your setup first. Write down schedules, escalation rules, integrations and routing before you move anything.
2. Decide where on-call will live. Atlassian moves you to Jira Service Management. If you pick another tool, plan the move now.
3. Start early for the overlap. Atlassian gives 120 days of parallel access. Start well before April 5, 2027 to use all of it.

Know the limits:
- Plan changes: No upgrades or downgrades; you can still add seats.

To replace Opsgenie, describe a verified way <your product> can help: <your link>
[Disclosure: I build <your product>.]

Short answer

Opsgenie closes on April 5, 2027. Save what you can first: save your setup first. Then decide where on-call will live. Note: Plan changes: No upgrades or downgrades; you can still add seats.
Happy to help if you get stuck with the move.
[Disclosure: I build <your product>.]

4 Switch-page builder

Create a draft “Switch from Opsgenie” page. Add your product, review every claim, then copy HTML or Markdown. Your product claims need your own evidence.

Add your product name to replace “Your product”.

Preview

Switch from Opsgenie to Your product

Opsgenie closes on April 5. Here is how to save what you can and move to Your product.

What closes at Opsgenie

Atlassian shuts Opsgenie down on April 5, 2027. Data not moved to Jira Service Management by then is deleted. Opsgenie is no longer sold.

Shutdown and data deletion: April 5, 2027 (Atlassian)
Data still in Opsgenie: Deleted on April 5, 2027 unless moved to Jira Service Management (Atlassian)
End of sale: June 4, 2025 (Atlassian)
Plan changes: No upgrades or downgrades; you can still add seats (Atlassian)
Renewals: Only if the term ends before April 5, 2027 (Atlassian)
Atlassian's path: Jira Service Management, with 120 days of parallel access to Opsgenie (Atlassian)
Where to start: Owners open Settings > Plan your move to see the suggested path (Atlassian)

This is a full shutdown, not a pause. When the service closes, files and lists you did not save may be gone.

What you cannot take with you

Plan changes: No upgrades or downgrades; you can still add seats.

What Your product gives you

Write two or three short lines here. Say what Your product does, who it is for, and what it costs. Use only facts you can show.

How to move from Opsgenie to Your product

Save your setup first. Write down schedules, escalation rules, integrations and routing before you move anything.
Decide where on-call will live. Atlassian moves you to Jira Service Management. If you pick another tool, plan the move now.
Start early for the overlap. Atlassian gives 120 days of parallel access. Start well before April 5, 2027 to use all of it.
Import into Your product. Say which files you accept and how long an import takes.

Tell readers the key date: April 5, 2027.

Questions people ask

If Your product has a direct answer to one of these, add it here. Keep it short and true.

How to help new users settle in

Send one short email. Say what changed, where to find you now, and what they need to do. Put the most important line first.

If there is a date, send a short reminder a few days before it. Keep a copy of the list you sent it to.

Sources

Opsgenie end of sale and end of support — Atlassian (primary), checked 2026-10-13
Opsgenie migration — Atlassian (primary), checked 2026-10-13

Opsgenie shuts down April 5, 2027, and unmoved data is deleted

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