Switch from Amazon Pinpoint campaigns and segments to Your product
Amazon Pinpoint campaigns and segments closes on October 30. Here is how to save what you can and move to Your product.
What closes at Amazon Pinpoint
AWS ends Amazon Pinpoint on October 30, 2026. The console, campaigns, segments, flows and analytics go away. The SMS, voice, push and OTP APIs keep working as AWS End User Messaging.
- End of support: October 30, 2026 (Amazon Web Services)
- Gone after that date: The Pinpoint console, endpoints, segments, campaigns, message flows and analytics (Amazon Web Services)
- What keeps working: SMS, voice, mobile push, OTP and phone number validate APIs, as AWS End User Messaging (Amazon Web Services)
- Closed to new customers: May 20, 2025 (Amazon Web Services)
- AWS suggests: Connect Customer outbound campaigns and Customer Profiles; Amazon SES for email; Amazon Kinesis for events (Amazon Web Services)
- Not in Connect Customer: No in-app messaging; no native push in campaigns (Amazon Web Services)
- How to save your endpoints: Make a segment with no filters and export it to S3 or your computer (Amazon Web Services)
- Past results you can export: KPIs for the past 3 months (Amazon Web Services)
- Teams on Pinpoint: Lose campaigns, segments, message flows and analytics on October 30, 2026 (Amazon Web Services)
This is a full shutdown, not a pause. When the service closes, files and lists you did not save may be gone.
What you cannot take with you
- Gone after that date: The Pinpoint console, endpoints, segments, campaigns, message flows and analytics.
- Not in Connect Customer: No in-app messaging; no native push in campaigns.
What Your product gives you
Write two or three short lines here. Say what Your product does, who it is for, and what it costs. Use only facts you can show.
How to move from Amazon Pinpoint campaigns and segments to Your product
- Export your endpoints first. Make a segment with no filters, then export it to S3 or your computer.
- Save segments, campaigns, flows and templates. Use the get-segment, get-campaign and list-templates APIs, and the matching API for each flow. Keep the output.
- Export your past results. AWS lets you export KPIs for the past 3 months. Do it before October 30.
- Move each job to its new home. Email goes to Amazon SES. Campaigns and flows go to Connect Customer or another tool. Check the gaps: in-app messages are not there.
- Import into Your product. Say which files you accept and how long an import takes.
Tell readers the key date: October 30, 2026.
Questions people ask
If Your product has a direct answer to one of these, add it here. Keep it short and true.
How to help new users settle in
Send one short email. Say what changed, where to find you now, and what they need to do. Put the most important line first.
If there is a date, send a short reminder a few days before it. Keep a copy of the list you sent it to.
Sources
- Amazon Pinpoint end of support — Amazon Web Services (primary), checked 2026-10-13
- AWS services and features that are closing — Amazon Web Services (primary), checked 2026-10-13